We appreciate you reaching out to us for this query. What type of cable does Virgin Media use? SSL Coax. Switch on your TV, then using your own TV remote press the Input, AV or Source button. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Solved: We have the quickstart pack but sadly cannot get broadband set. A master socket is the main socket for the phone line in your home, not an extension socket. Your number will transfer to the Virgin socket. Another option might include. . I was told when purchasing the broadband package that fibre was available here and already in. Koda. Perfect for when you can’t all decide on what to watch. We can certainly get a move of the. In any case your contract prohibits you moving it yourself. Some technicians just take the easiest route for an install not where the customer wants it. I'm a Very Insightful Person, I'm here to share knowledge. cheshire_man. My problem, like many others is the main phone line is in one room and the hub in another. Installation: Wall socket issue. Manage Your Account. A Virgin Media wall socket is simply a point of entry into your home. Virgin Media Movers Team. All forum topics. Pay £75-£99 for Virgin Media to do it. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Feb 22, 2022. This follows on from an appointment made for last week. Everything is converted to specialised triple screened coaxial cable. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Follow these steps to install your virgin Media Broadband, TV and Phone service. If you don't have the cabling then call the pre-installs team on 0800 052 1734. by eddie778 • Just joined. Re: Using existing Bt sockets with virgin. I have tried to get all 4 set up and can't make them work. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. It allows your computer to send information along your network. In response to Llfamily. 1. 4. Switching broadband provider is as easy as 1, 2, 3…. Turn on your TV and get connected. on 03-01-2022 18:08. Hope this helps, I'm sure another poster will answer your question. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Your Boosters also have a socket on the front – you can use this to plug in other electrical devices,. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). The RJ11 sockets will be redundant. It’s important you talk to your provider about how the service will work for you. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Manage Your Account. Phone. This includes: The Stream box. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. Country. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. But this is provided you already have an undamaged Virgin Media socket. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. So the technician will install a coaxial outlet where you want the modem. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. Now none of my internal phone sockets. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running. 1. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. No, you can keep using the same phone you’ve always used. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. We all know and love the internet and TV services that can enter our homes through entry points. Using high quality coax cable is a must too. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. I have only got one rectangular shaped white socket (Shown as below) but it seems old. No, any cables within the house can be touched as much as the householder wants to touch them. . I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Step 2: Order your TalkTalk Broadband service. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I understand there will be a £25 charge. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. So the technician will install a coaxial outlet where you want the modem. ) The. Plug into the Virgin Media wall socket. easy install. The steps that the Virgin. On the day of activation, connect your new router to the master phone socket. Screwless Faceplate. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. on 22-03-2023 11:44. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. u just run a long cable from the box inside to whatever room u want. Like the TV cable we have too. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. And, of course, you can only use boxes supplied by VM. Your telephone service from any of the UK Service Providers, other than Virgin. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of the. If you need a new wall socket, the engineer will install this for you during the appointment. The wi-fi performance of VM's hub's, however, is generally rated as poor on here no matter where it is located. nothing to do with the outside boxs. The Stream remote. 3. - 5109379My Virgin Media App. I really want to sign up now before I move into. Go to Account settings, then Account details b. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virgin Media Price Guides. Options. • Take the red-banded end of the isolator cable and push it. Manage Your Account. I only need them moved by less than a 30 cm. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Account - Mobile. Cable installation. I have the most. See where this Helpful Answer was posted. I am so sorry to hear that you seem to be missing a wall socket in the home. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Options. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. 0 or Hub 3. Virgin Mobile. This seemed to be standard procedure for any phone fault reported. Posted in QuickStart, set up and connections. I have just received a text message saying that my landline will be switched over in August and asking whether I need an engineer. Kind regards,Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Account - Mobile. Your connection box is usually put in the living room on the wall. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. 11ax), improved security (e. Regards, Steven_L. The distance is approximately 12 metres. The PC had no signal. Virgin Phone Switchover. Security. Turn on and start the hub. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. VM BB TV Landline. It’s easy to switch your TV and landline services too. . Select the correct HDMI input for your box. I hav. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. We're currently making use of an existing Virgin point for both the router and the tv which wraps over the roof to the back of the house for the lounge. To work, your wireless router needs to be placed within reach of: A power socket. on 08-01-2023 20:46. Answered!So, I want to reposition my TV and set-top box, and don't want to run an extension cable. My dad bought the 1gbps package and arranged the delivery for - 5273209. As @newapollo has advised we can certainly assist with getting this socket moved for a £25 call out charge. Router Plugin Port. Then another 5 metre along another living room wall. We would like to show you a description here but the site won’t allow us. I had 2 plugs and 2 bulbs in my old property - with no issues. Background I moved in around 3 weeks ago. Working hard to help connect the nation, shop our offers and order online. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. I'm just waiting on VM to contact me on here now to arrange it. You’ll then be able to use your same old phone to make. Tudor. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Turn on suggestions. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. VM BB TV Landline. 2 to your Hitron Find your isolator cable Attach the base to your Hitron. #12. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The Openreach sockets do not work for Virgin Media. 30 Dec 2022. The steps that the Virgin. We'd like to arrange an engineer to install some new points: - Main entry through garage - Virgin socket for router under stairs - Virgin socket for tv in lounge - Virgin socket for future tv. Fibre Broadband. It is really quite simple. VM. Tudor. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Options. Virgin Media; My Virgin Media; Shop; Help;. You need something called a barrel to connect the two. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. If it doesn't work then you can call the pre-installs team on 0800 052 1734. Connect the Hub’s power cable with the blue tab. Summary of Contents for Virgin Media Virgin TV V6. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. ) The hub will be in here too 3. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. I checked the website and was -. 29/07/15 - 16:50 #1. You’ll need to return your Virgin Media Hub. Ideally though, for a single wi-fi router, you want the router in a central location relative to the rooms you want covered by its wi-fi signal and with minimal obstructions between the router and wi-fi users. Hey @759385202, Welcome to the community and thanks for taking the time to post your issue on the forums. Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. OR. Surrey. OR. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Account - Cable. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. Praying the white is the virgin one. Next, connect the power cable. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Step 2: Order your TalkTalk Broadband service. Not had any success calling. Even sitting in the room above the router, the WiFi was dreadful. This video will show you how to install a Virgin Media extension cable. I will send you a PM to confirm your details so this can. on 27-10-2022 09:24. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Virgin Media have used the Openreach socket to provide telephone services. Ensure it has clicked into place. . For more information please visit:issue looks like either the white cable isn't clicked in properly at 1 end, or the socket itself on the switch is faulty. The wall box may be branded with the logos of an old cable TV company (not VM). However, I do not have any of the specified wall sockets available. Browse. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Good afternoon everyone. And, of course, you can only use boxes supplied by VM. If they do come on, then again its a white cable/plug in issue. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Got a technician booked for next week to move a socket from one side of the room to the other. properly. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. g. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. If Virgin Media has the best deal for you chances are it'll be exactly the same situation for the next tenant as well, so once you move out they'll just end. Hope this helps, I'm sure another poster will answer your question better. • Connect the new power supply to the back of the TV Box • Switch on at the mains socket and then use the switch at the back of the TV Box to turn it on. The company was formed in June 2021 as a 50:50 joint venture between Liberty Global and Telefónica through the merger of their respective Virgin Media and O2 UK businesses. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). I can’t take it off by myself so I called 0800 953 9500. Stay safe online. You could get up to £200 paid off. You should also be aware there is a £25 call out charge for the engineer to move the socket. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. There is nothing about a Virgin phone line that makes it impossible. Account - Cable. 5m isolator cable with which black band to the socket marked ‘Wall’ on the connector cables. Most QuickStart kits have just 6 cables, connectors and powerlines to. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Location. From April 2023 that will change, Ofcom said today. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. What needs to be done is for the new Virgin Media CV21 connection. WPA3 encryption) and a 2. Bedfordshire. Virgin Media Help - Get help, tips an. 3. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. ) 1. Fibre phone Adaptor - different rooms. You can also check for a loose cable as not all properties have a socket. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Let us know how the visit goes!The Virgin chaps I have dealt with have been very particular about this, as apparently signal levels can fluctuate badly with poor connections. And then somehow through a wall to the other side, which is under the stairs. on 12-01-2023 11:15. Account - Mobile. If speeds aren’t as good as they could be, try your Pod in different places. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). £ 9. So simple, the Virgin connectors are crimped to the cable so it took no time at all. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. The new fibre phone line is designed to work with the same phones as the old copper line. Plug into the wall socket. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. Choose your package. Thank you for your help. PS. Fibre phone Adaptor - different rooms. Browse Virgin Media Virgin. Tudor. Buy move who red label end of the white cable into the wall socket. Hi, We had a perfectly functioning landline which had been there since we moved in, it’s a Virgin Media one and was just a regular telephone socket on the wall with a wire going outside to the sealed plastic VM box. Connect the Hub’s power cable with the blue tab. #VirginMedia #VirginMediaQuickStart #V. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. New Euro outlet. Ethernet cable is faintly easy to hide. You’ll see an amber light on the front of the TV Box. Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Virgin Media Extension Cable. There should be a wall mounted box somewhere inside that has an F socket on it. Tudor. It is a RJ11 connector on the TEL1 phone socket on the hub. Tudor. Re: Move Virgin wall socket. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. This TEL1 socket serves the same function as the old 'telephone master socket' did. Kind Regards,. Pay £75-£99 for Virgin Media to do it. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Lets us know how the appointment goes. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. Home Phone. Very Insightful Person. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. In the case of some older items, such as the company's TiVo boxes or Hub 2 routers, it's OK to just get rid of. 1. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Community Natter. 1 ACCEPTED SOLUTION. No, any cables within the house can be touched as much as the householder wants to touch them. Reply. 0 Kudos. You’ll then be able to use your same old phone to make. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. The wall socket is - 5109379 - 2. 2. Make sure the Hub is switched on at the back. OR. Adduxi. Instead of leaving the splitter in the brown box in place, unscrew that and replace it with a 'f connector coupler', connecting the cable you want to use to it (leaving the other one disconnected in the brown box). Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. 2: Seeker. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. Choose your package. 1 ACCEPTED SOLUTION. Thought I’d save myself some money and switch to Virgin. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. The new fibre phone line is designed to work with the same phones as the old copper line. Back a step. on 19-04-2022 19:46. 0. KIDDERMINSTER. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). Any extension that you create after the main socket is your responsibility. Make sure to take our kit with you when you move. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. I've tried calling Virgin Media on 150. I then unplugged the Pod and plugged it back in again and then it worked. KIDDERMINSTER. . I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Virgin Media Wall Socket Example 2. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. on 04-12-2022 14:39. We. 3. #4. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Ultrafast Broadband. 95 – £ 59. My VM Router is is my office adjacent to hall. makey Established Member. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Security matters. Account - Mobile. An Ethernet cable – The. Re: Moving virgin media wall socket. Very Insightful Person. You arnt getting any Internet to the switch. Very poor advice. . Make sure to take our kit with you when you move. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. Using two boxes simultaneously would require an addition to your subscription, though. Browse Virgin Media Virgin Media Community. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.